About these terms
These terms apply to every quote, sample kit and order from RigidCustomBoxes ("we", "us", "our") through rigidcustomboxes.com, by email or by phone. By placing an order or paying an invoice, you ("you", "the customer") agree to these terms. If you are ordering for a company, you confirm you are allowed to accept these terms on its behalf.
Quotes & pricing
- Prices shown in our online configurator are the price you pay. Your price only changes if you change your order (for example size, quantity, materials, finishes or shipping speed), and we confirm any change in writing before you pay. Fully custom requests are priced in a separate written quote.
- Quotes are valid for 30 days unless the quote says otherwise.
- All prices are in US dollars (USD). Standard shipping is free worldwide; optional Rush and Super Rush shipping are charged as shown before you order. We do not charge sales tax. We cover import duties, import taxes and customs clearance charges — see our Shipping policy.
- Volume discounts are based on the quantity of one design in one order.
Placing an order
When you submit an order request on our website, nothing is charged. We review your request and send you an invoice. Your order is confirmed only when we have received full payment for that invoice and you have approved your final proof.
Artwork & proofs
- You are responsible for supplying print-ready artwork and for checking spelling, colors, sizes, barcodes and all content on your proof.
- We will send you a digital proof before production. Once you approve it, we print exactly what is shown. We are not responsible for errors you approved.
- Colors on screens and digital proofs can look different from printed colors. Small color differences between proofs, samples and production runs are normal and are not a defect.
- You confirm that you own, or have permission to use, all logos, images, text and designs you send us.
Invoices & payment
- Invoices are payable in full by the due date shown, using one of the payment options listed on the invoice.
- Production starts only after payment is received. Delivery dates are calculated from the date of payment and proof approval, whichever is later.
- Card payments are handled by our payment providers on their secure pages. We never see or store your full card details.
- If an invoice is not paid by its due date, we may cancel the order or update the price and production date.
Production & tolerances
- Custom packaging is made to order. Production times are estimates and can change because of material availability, artwork changes or events outside our control.
- Because of the nature of printing and cutting, small variations in size, color, print position and finish are normal across a production run.
- Delivered quantities may be up to 5% over or under the ordered quantity. We will invoice or credit the difference at the unit price.
Shipping & delivery
Standard shipping is free worldwide. Rush and Super Rush options, with their prices and timelines, are shown before you place your order, and your estimated delivery time is confirmed on your invoice. Once your order leaves us, delivery times depend on the carrier. Please see our Shipping policy for full details.
Damages, returns & reprints
- Please check your delivery as soon as it arrives. If anything is damaged, missing or not what you approved, email sales@rigidcustomboxes.com within 7 days of delivery, with your order number and clear photos, as described in our Shipping policy.
- If the problem is our error, we will reprint the affected boxes or issue a refund or credit for them, at our choice.
- Because every order is custom made, we cannot accept returns or give refunds for orders that match the approved proof, or for a change of mind.
Return instructions and refund timing
Contact us before returning any boxes. We will review the issue and provide written return instructions and the return address if a return is required. Do not send boxes to our business address without return instructions. For a confirmed production error, RigidCustomBoxes pays the return shipping cost.
We process approved refunds within one business week (5 business days) of approval. Your bank or payment provider may take additional time to show the refund in your account.
Changes & cancellations
You can change or cancel your order free of charge until you approve your final proof and pay your invoice. After production has started, we can only accept changes or cancellations if work has not progressed too far, and you will be charged for any materials and work already completed.
Your designs & our rights
You keep all rights to your logos and artwork. You give us permission to use them only to make your order. We will not show your packaging in our portfolio or marketing without your permission. You agree to cover any claims made against us because artwork you supplied infringes someone else's rights.
Limitation of liability
To the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for that order. We are not responsible for indirect losses, such as lost profits, lost sales or delays to your product launch.
General
These terms are governed by the laws of the State of Illinois, USA. If any part of these terms is found to be unenforceable, the rest stays in effect. We may update these terms from time to time; the version on this page when you place your order applies to that order. Our Privacy Policy explains how we handle your personal information.
Contact us
Questions about these terms? Send us a message and our team will reply by email.